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Tips and Techniques, UX/Mobile/Responsive

GreyHeller Annual ERP Upgrade Survey Results

By Hendrix Bodden • April 20, 2015

At GreyHeller we speak with hundreds of ERP systems customers every year across all industries. Because we develop and license enterprise-class software products that modernize and secure PeopleSoft, we work closely with them on whether they should stay with their current, older system or migrate to a newer, more modern ERP system.

In order to help ERP customers understand what their peers are doing, we surveyed over 12,000 ERP customers – across all major platforms – about their degree of customization as well as their plans to upgrade.

  • 75% of survey respondents have moderately or highly customized their ERP systems
  • 57% of survey respondents have no plans to upgrade their ERP systems in the next 2 years or ever

ERP systems are designed to suit a broad range of industries. The 75% with moderately or highly customized ERP systems built those customizations to specifically address their unique requirements with the key benefits being efficiency/cost savings, competitive advantage, user adoption and security against cyber crime. Considering that an average ERP implementation costs over $7 million, takes nearly 17 months to complete and delivers less than 50% of expected benefits (Panorama Consulting), it makes total sense that 57% have no plans to upgrade their systems in the next 2 years, or ever.

Let’s consider this: according to Cedar Crestone’s 2013-14 HR Systems survey, the #1 reason organizations switch to a modern ERP system is to improve user experience.

Let’s also consider this: according to FBI Director James Comey, there are 2 types of organizations in the US – those that have been breached and those that don’t know they’ve been breached.

Eureka! If the 75% could modernize and secure while maintaining their customizations, and the 57% could offer their users a more modern, secure user experience, organizations could avoid costly migrations to new ERP platforms and eliminate the risk of a failed or underwhelming project…would that not be the most desirable outcome?

We think so.

Of course, our software does exactly that. We focus on modernizing and securing PeopleSoft. We help PeopleSoft ERP customers deliver a richer, more modern user experience while protecting their PeopleSoft assets from cyber crime. Our customers save millions of dollars by not replacing PeopleSoft. Their users are happy. Their customizations remain intact. Cyber criminals are thwarted from stealing sensitive data.

Fore more information, or to schedule a private PeopleMobile® demo contact us.


Click here to take part in our Annual ERP Security Survey. Your input is valuable and can help protect organizations from internal and external threats.

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