In these less than ordinary times, organizations are dealing with disruption at a frequency higher than ever before. An unfortunate side-effect of this COVID crisis has been its impact on employees. Whether furloughed, laid off, or set to take on broader responsibilities, change is happening. And naturally, these changes must be reflected in your ERP applications’ access policy management.
The uptick in user provisioning is placing additional pressure on SAP security and IAM teams, already burdened with securing remote access to applications for people working from home. These days, you have to wonder if IT professionals are feeling like they’re chasing something they can’t keep up with. And that leads to problems.
The user provisioning process typically encompasses three phases: joiners, movers, and leavers. In short, they are three separate scenarios – when employees are onboarded, when they switch positions/departments internally, and when employees leave the organization. Given COVID, leaving the organization could mean either termination or furlough.
If overburdened IT and security teams cannot address provisioning promptly, organizations are leaving themselves open to an onslaught of risk in times where cyber-attacks are peaking and employees are already feeling stressed out.
Thanks to an enlarged threat surface from remote access, a compromised account can cause considerable damage before it is detected. Excessive privileges only multiply this risk. Alternatively, strained and disgruntled employees with excessive privileges may be tempted by fraud, especially in cases where segregation of duties (SoD) should be in play. If an employee was given extra responsibilities that necessitated new roles, potential conflicts might be overlooked.
Setting the roles is only one step. You don’t want to give everybody the same kind of visibility or access to data, depending on their role. This is a great time to invest in data security technology and establish more granular access policies. Here are three tips for improving your SAP access policy management:
Organizations with similar roles spanning multiple business units turn to role derivatives to ensure access is segmented appropriately. While effective from a control perspective, managing these roles can prove burdensome as the number of role derivatives multiply with each branch-off.
For example, a manufacturing organization has 50 functional roles shared by users across 10 different plants. Using role derivatives, they would end up managing 500 different roles to ensure access is segregated appropriately. The sheer scale can be overwhelming to your SAP security team to begin with – and now we’re adding in all the joiners, movers, and leavers from COVID-induced workforce changes.
The purpose of roles is to be scalable! We want access policies that are one-to-many, not one-to-one. To gain back simplicity and lighten the load on your IAM teams, organizations can extend their existing role-based access control (RBAC) model with attribute-based access controls (ABAC). ABAC allows you to easily bring fine-grained “attributes” into your authorization decisions. In the example above, one could go from managing 500 role derivatives down to 50 roles and 1 supplemental ABAC policy that can consider the differing factor, a user’s assigned plant code, to automatically segregate their access appropriately.
The Principle of Least Privilege is a crucial tenet in information security. The goal is to minimize risk by providing users with the minimum level of access needed to perform a task at hand. This is the purpose of existing role-based access controls – e.g., an HR manager should not have access to finance transactions because it is out of their scope. However, this does nothing to protect data within their scope. Should the HR manager have access to social security numbers or compensation data at all times? After hours? Remote? The answer is likely, no.
Organizations can reduce their amount of accepted risk by applying granular business policies and access controls to strengthen data-level and transaction-level security. Leveraging ABAC, you can enforce risk-aware controls to place limitations on what users can access within your application, from where, when, how they can access, and what they can do with data. ABAC provides an additional level of security by incorporating additional context like geolocation, time of day, and IP address. This ensures appropriate user access and prevents users from having more access than they need. Want sensitive data masked when access is outside your network? Done. Want to block high-risk transactions after hours? Easy.
Organizations should always engage in some kind of user activity monitoring, regardless of the number of joiners, movers, and leavers they’re dealing with. But this monitoring must extend beyond time-consuming and potentially expensive manual audits. You want to make sure the access control policies you’ve established are working and that you’re watching for anomalies. Some user activity to consider monitoring includes:
While you’re monitoring user activity, don’t forget to put some eyes on your IT and security teams. You’ll want to assign ownership and responsibility to whoever responds to access requests and reviews temporary team member access. Keep good records as to why approvals are made or changed. You’ll want to approach this in a way that is easily audited. (Tip: email is not that process).
There are many moving parts and people that IT staff and security teams must manage. Leveraging tools that can improve an organization’s SAP access policy management will go a long way towards protecting important data and easing the burden on stressed IT and security teams.
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