Analytics

Using Advanced Analytics to Improve ERP System Performance

By Michael Cunningham • November 6, 2020

Improve ERP System Performance with Real-Time Data Access & Usage Visibility  

Your ERP system is a complex ecosystem with multiple deployments, serving hundreds to thousands of users. All of which are processing batch jobs, completing transactions, and performing daily functions that are the lifeblood for operations. Sitting at the center of this ecosystem is your system administrators, who oversee monitoring and maintaining the ERP system’s overall health and performance.  

Factors Driving up Administration Complexity 

In many ERP deployments, integrations with application and web servers, along with other external systems are common. Further increasing complexity is that each has its own set of monitoring tools to determine the quality of service they are delivering. This fragmented approach can make it challenging to identify and resolve ERP system performance issues. Now there’s a tool that allows you to focus exclusively on the health of your ERP system: Appsian360

How Appsian360 Reduces Complexity 

Appsian360 focuses squarely on ERP-specific performance metrics that allow you to quickly isolate and identify performance issues: 

  • Average Page Load Time 
  • Top 10 Components Accessed 
  • Average Page Load Time by Application 
  • Pages Accessed by Device Type 
  • Page Access Count and Average Page Load Time 
  • Top 10 Underperforming Pages 

Appsian360 is also capturing real-time data access and usage information that provide a clear narrative around how user traffic is affecting system performance. It can also be used to combat security threats or uncover fraud. 

Organization-Wide ERP System Performance at a Glance 

Now you have information at your fingertips that allow you to become proactive about system degradation, rather than reactive and relying on users to report the issues to you. Fixing slowness issues ahead of time might also prevent more serious problems like data corruption, which lead to time lost across the whole enterprise. 

You can also focus on application performance across office locations and by hardware. For example: 

  • Average Page Load Time by Country 
  • Average Page Load Time by Location (looks like office locations) 
  • Average Page Load Time by IP [Address] 
  • Average Page Load Time by Web Server 
  • Average Page Load Time by App Server 

If your offices are spread across the globe, for example, in America, India, and New Zealand, you can examine the Average Page Load Time by Country. Just by looking at a map, you can see that maybe one of the offices in India is running slow while the other is performing within normal speeds. You can contact the appropriate IT team in that office to investigate. 

Resolving Individual Issues Within Minutes 

Raise your hand if a user has ever contacted you with, “Oh, the system is really slow today.” It’s a common yet frustrating reality for sys admins because it lacks context. Is the performance slow just for that one person or for everybody? Is the performance issue for a single component or an entire application?  

Without Appsian360, your team has few resources to resolve this issue. For example, the resources available to you might include: 

  • The user description of the problem 
  • You can try to replicate what the user was accessing or viewing 
  • You might need to even visit the user’s office location and check the device 
  • Maybe it’s related to a time of day, etc.  
  • Based on this information, you can try to replicate the issue.  
  • Finally, you might have access to database monitoring tools to give you an idea of how individual queries are performing. However, this is a piecemeal approach and lacks insight into the actual ERP system performance as a whole. 

Resolving these system performance issues manually could take hours or days to resolve. With Appsian360, you can drill into a particular IP address and get details on a user’s individual access in the system, and you can drill-down into the context you need to create actionable insights. For example, you can view the user’s Average Page Load Time by Application. Now you can holistically look at those transaction sets together to see how they’re affecting your system and the users working within the system. 

Drilling down a bit further, you can look at the Top 10 Underperforming Pages. Now you’re getting more granular with your detective work to see if a specific page is performing slowly. In a matter of minutes and just a few clicks, a system admin can diagnose a system performance issue and put into place an action plan to resolve the issue.  

The Proactive Approach to ERP System Performance  

The regular duties of an ERP system administrator include making sure that the system is performing to its maximum ability and resolving any issues and problems the users might have. They’re also trying to resolve system performance issues before people complain there is a problem. Because when the ERP system performance deteriorates, productivity suffers, employee morale declines, and the company’s bottom line is negatively impacted. 

Contact us today to learn how Appsian360 can transform your IT team into proactive ERP application administrators and keep your ERP system running at peak performance levels.  

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