For those who know about Report Manager, it’s the PeopleSoft-delivered means of finding and accessing reports. For those who support people who use Report Manager, there are quite a few significant usability issues with it. Issues? What issues? The main issue with Report Manager is that it doesn’t know very much about the reports that it manages, which means that it’s limited from the start. It also has limited features to allow configuration of the behavior of this product. Because it’s the primary means by which users access reports, these limitations have significant ramifications with the user satisfaction, adoption and productivity in reporting. Unfortunately, most BI tools aren’t a whole lot better in terms of managing and accessing reports. So, how do you fix it? Grey Sparling fixed it by doing three main things:
- We capture the information that describes the content of a report.
- We allow you to use that information in combination with information in your PeopleSoft application to provide a rich user interface for organizing, finding, and describing the reports.
- We allow you to configure the behavior of organizing, accessing, and using reports.