It’s not uncommon for higher education institutions to approach us (with great haste) about our Single Sign-On (SSO) solution for PeopleSoft Campus Solutions. Lately, I’ve noticed an uptick in the urgency. Nobody’s hair is literally on fire, but after speaking with a handful of universities, it sure feels that urgent. Here’s what’s happening.
The COVID-19 Pivot Strikes Again
When COVID-19 first caused colleges and universities to shut down their campuses and rapidly switch to online learning, that was their primary focus. Pretty much all non-essential IT (and PeopleSoft) projects were immediately put on hold. After an intense focus on student, staff, and faculty safety and performing herculean feats to enable remote learning and remote access for thousands, IT departments are back to focusing on data security and access.
This summer, many institutions around the country were cautiously optimistic they could reopen in the fall and were making plans to welcome back faculty and students into something they hope will resemble normal campus life. IT and security teams were also busy, reviewing priorities, projects, and budgets. They know that thousands of students, faculty, and staff depend on the institution’s applications to keep operations running smoothly.
Unfortunately, all this planning and optimism might be for naught. Almost daily, universities that had released detailed plans for in-person classes in the Fall have reversed themselves and said they will go almost entirely online. Because of these sudden changes, some IT departments are quickly pivoting to adapt their systems to better handle remote access and excessive self-service demands.
And that’s the urgency we’re experiencing: To improve productivity, enhance security, and improve the overall user experience, universities are (urgently) turning to a SAML SSO solution for PeopleSoft Campus Solutions. Why? Because the first step in addressing usability is ensuring authentication is secure, without causing user friction.
Enable PeopleSoft SSO with SAML-Based IdPs
The good news is that Appsian can help universities meet this urgent request in two weeks or less. We provide the only turnkey SAML integration solution for PeopleSoft without any custom development or additional hardware. You can allow thousands of users (students and faculty) to access multiple applications, not just PeopleSoft, using a single login on any device.
Customers can also use multiple IdPs concurrently, including Okta, Ping, ADFS, Shibboleth, Azure, and more, ensuring that any patchwork of systems used across groups, buildings, and departments are accessible and secure.
The More Things Change, the More Changes You Have to Make
COVID-19 has utterly wrecked the college experience for students, but requirements for accessing and securing applications for the upcoming school year haven’t changed for IT departments.
What’s changed is the urgency to make sure that applications, data, transactions, and lectures are accessible and secure.
At the end of the day, institutions must pivot their operations to ensure that applications can be seamlessly accessed. For no other reason than friction causes abandon – and when students are 100% virtual, abandon is far more likely.
The quickest way to improve usability and security for PeopleSoft Campus Solutions is with a SAML Single Sign-On SSO.
Contact us today to learn how you can make this happen in 2 weeks!
On April 19, 2020, Oracle announced on its PeopleSoft Support blog that the company is extending support for the ERP application through 2031. As stated on the blog, Oracle remains “committed to a rolling ten years of support for PeopleSoft. We will review and plan to extend support again next year, and the year after that, so that you have a decade of committed support and can plan your enterprise software investments accordingly.”
This news should give PeopleSoft customers a sense of certainty that investing in the long-term success of their PeopleSoft applications is mission-critical. Thanks to COVID-19, organizations may be concerned about their short-term financial stability. Add in the newfound uncertainly of continuing large-scale IT projects in this climate (like a cloud ERP migration) – organizations have now found themselves looking for ways to reap maximum benefits with the lowest degree of overhead and project completion time.
Three “Home Improvement” PeopleSoft Data Security Projects
With large-scale projects on hold, it’s a good time to invest in smaller-scale projects that focus on what is truly mission-critical today (and for the near future) – PeopleSoft data security. You’re already working hard to secure data while users are accessing remotely and while bandaids may be in place right now, organizations must consider strategies that scale long-term.
Here are three smaller “home improvement” projects that strengthen your PeopleSoft data security posture:
Integrate your SAML Identity Provider (IdP) for Single Sign-On (SSO)
When you count the hours spent managing passwords (80% of help desk calls) or tackling SSO projects using customizations and home-grown solutions, you find that removing the complexity of PeopleSoft password management is an ROI positive project. Add in the lost productivity of users not being able to access business transactions (because they’re waiting for their password to be reset), then the ROI increases. The bottom line, a SAML-configured Single Sign-On for PeopleSoft will make everybody happy. A SAML SSO provides the combination of security and productivity that organizations are striving for. And, given the alarming uptick in phishing attacks – user credentials have become an obvious liability.
Strengthen IAM with Adaptive Multi-Factor Authentication (MFA)
When you’re buying new appliances for a remodeling project, you buy a washer and dryer in pairs. Yes, you can wash and dry your clothes using one or the other, but using both is a better option. Same with applying an adaptive multi-factor authentication (MFA) with your SSO as an effective method for verifying identity. Adaptive MFA ensures that contextual attributes (ex. device, network, location) are the determining factor for deploying MFA challenges. The context of access varies in mobile and work-from-home environments, and your level of control should do the same. This is essential if your users are accessing remotely, as managing authentication (especially for high privilege users) can be challenging.
It is also recommended to expand the use of MFA and apply step-up challenges on transactions that may be considered ‘highly sensitive.’
Real-Time Visibility for User Activity Monitoring and Transaction Logging
Just like a rug can tie a room together, real-time visibility via user activity monitoring and transaction logging can be the perfect complement to your PeopleSoft data security fixer upper. There are a lot of sensitive transactions being executed outside of the office these days, and monitoring user activity gives you a better sense of how your data is being accessed and used.
Invest in Today and Plan for Tomorrow
Now is a good time to take Oracle’s lead in their extension of PeopleSoft support – and alleviate a lot of the complexity around PeopleSoft data security, identity, and access management. Securing remote access with SSO and adaptive MFA today provides significant PeopleSoft ROI – along with applying a strong data security framework that can scale with a myriad of workforce and landscape changes.
Best yet, you can complete these projects in only two to four weeks, and we guarantee you won’t be cleaning up any sawdust when you’re done.
Request a demonstration of the Appsian Security Platform today.
I was recently speaking with a customer who expressed a common concern. Because of COVID-19, their entire finance team was forced to work remotely and they were concerned about the risks of executing critical financial transactions. Purchasing, payroll, expenses, everything… all being done from unknown locations and on devices they couldn’t regulate.
From Convenient to Mandatory
It got me thinking, prior to COVID-19 the objectives for enabling remote access to PeopleSoft had mostly been out of a desire for productivity and convenience. For years, Appsian has been working with forward-thinking organizations who identified remote access had significant value. Post COVID-19, organizations are in ‘survival mode’ and have no choice but to open access to their most sensitive financial transactions – and hope for the best. The potential for ‘adding insult to injury’ (ie financial losses) in a remote environment is enormous, and like any rapid pivot, requires a strong strategy to be successful.
You Don’t Know What You Don’t Know
During our conversation, it became clear that their situation posed far more questions than answers. For instance, ‘confidentiality around salary has never been more important’ (I assume they’ve required some employees to take salary reductions) ‘how can I know who viewed salary information, or perhaps downloaded queries?’ ‘how can I be sure unauthorized vendors are not being created?’ ‘how can I be sure payroll is being issued correctly?’ ‘how can I be sure sensitive information isn’t downloaded to someone’s home computer?’ It became clear they were flying blind – and starting to panic.
Traditional ERP Visibility Come Up Short
None of the questions above were able to be answered in this customer’s current environment. It’s common knowledge that traditional ERP logging and analytics focus on troubleshooting errors and scanning for broad system vulnerabilities. They were not designed for understanding user behavior, data access, and usage. If the task is to ensure that data is not being accessed maliciously, exfiltrated, or business processes are not being exploited – ERP visibility comes up short.
This customer initially partnered with Appsian for Single Sign-On and Multi-Factor Authentication – both of which, they were happy to have! However, their attention had turned from intrusion prevention to incident response and risk management. While they had the capability to ensure user authentication was strong, they lacked the ability to understand what activity was taking place. And more importantly, if trends in user behavior were indicative of malicious activity.
How ERP Analytics Prevent ‘Adding Insult to Injury’
This is where ERP Analytics becomes essential. When ERP access is both remote and ubiquitous, the ability to detect and respond to malicious activity is greatly reduced.
Using the Appsian Analytics platform, customers are fully enabled to understand exactly how their ERP data is being accessed – by whom, from where, on what and why. With this information in hand, organizations are fully enabled to detect unauthorized activity and formulate a rapid response before damages become catastrophic.
Analytics Provide Peace-of-Mind
Needless to say, it feels good to provide true value to a customer. It’s not everyday that a customer comes to you, concerned that their business is in trouble (from a market perspective) and they are also concerned additional financial losses will follow (from a business process perspective.) This is where having available data and granular oversight will provide peace-of-mind. During unpredictable times, having as much information at your disposal is critical. This is especially true when sensitive financial processes are taking place outside of your office – essentially your direct control and watchful eye.
The Next Step…
If a lack of visibility is a concern, we’d love to talk. In a brief 30 minute session, we can outline how deep our Analytics can go, common use cases that are pre-configured in the platform, and how they can align to your unique business processes.
It’s no secret that managing PeopleSoft passwords can be challenging. This has been a hot topic for years – and with COVID-19, we’re seeing a resurgence from increased remote access. A remote workforce can quickly put a strain on IT help desk services – especially with resetting passwords. Btw, hackers know that passwords are being reset at a record pace, as demonstrated by the massive uptick in phishing attempts (+667% since Feb. according to Forbes.)
With a myriad of IT projects and an ever-changing list of demands from the organization, setting priorities can be difficult. We’d suggest PeopleSoft customers prioritize a single sign-on for (4) key reasons:
PeopleSoft Passwords are a Security Liability
I eluded to this above, but the statistics speak for themselves. According the 2019 Verizon Data Breach Investigation Report, ‘91% of hacking attacks begin with phishing/spear phishing attacks.’ Organizations try to mitigate this by using a VPN. However, after the expense and potential disruption in service after a large percentage of your workforce is accessing critical business transactions using a VPN – there is little ROI in this strategy.
Might I suggest, requiring VPN access for ‘high privilege’ access only? Normal users that are accessing self-service can be secured by leveraging a Single Sign-On (and possible multi-factor authentication.)
IT Resources Need to be More ‘Focused’ Than Ever
We don’t need to belabor this point but suffice to say that changing your business operations overnight (in the case of COVID-19) causes complexity. Ensuring network/server availability and using help desk services to troubleshoot strategic issues is better than one-off password resets.
The ROI of an SSO Project (over time) is Very High
When you count up the hours spent managing passwords (80% of help desk calls), you quickly find that removing the complexity of PeopleSoft password management, is an ROI positive project. Add in the lost productivity of users not being able to access business transactions (because they’re waiting for their password to be reset), then the ROI increases. Bottom line, an SSO project will delight both users, IT teams, and your CFO alike!
This Project Can be Done Quickly (2-4 weeks.)
We’ve come to the (sort of) tricky part. Organizations have tackled SSO projects using customizations and home-grown solutions – all of which modify PeopleSoft code and create challenges down the line. Needless to say, if you’re looking for rapid deployment, with minimum complexity (today and in the future) – than a configurable approach is recommended.
This is where Appsian comes in, as we’ve developed the native SAML connector that can seamlessly integrate your Identity Provider (OKTA, ADFS, Azure, Shibb, etc.) with PeopleSoft – creating a configurable Single Sign-On. Thus, not effecting underlying PeopleCode or having an impact on future application upgrades.
Bottom line, if you’re looking to quickly alleviate a lot of the complexity around PeopleSoft identity and access management – Appsian can help! We have worked with hundreds of PeopleSoft customers around the world, helping them remove costly customizations and implement a SAML-configured Single Sign-On for PeopleSoft.
Let us show you! We can get you up in running in a couple of weeks!
Establishing security best practices for your PeopleSoft applications is always a work in progress. As newer, more advanced threats come to light, staying current can feel like a daunting task. While PeopleSoft systems are inherently robust and secure, a constantly evolving threat landscape, PLUS new data regulations have paved the way for several necessary security enhancements. As the end of 2018 draws near, now more than ever, organizations must be aware of the myriad of threats that are well-aware that “year-end” bonus season is coming… and are preparing their tactics to redirect your employees hard-earned payroll/bonuses.
What is the weakest link in your ERP security chain?
Threats today have become increasingly user-centric. The targets for malicious hackers have shifted from entire networks to applications. By leveraging phishing and social engineering attacks, most ERP breaches are now originating from the unauthorized use of valid login credentials – stolen directly from the user themselves. Thus, making your users (and their passwords) by far, the weakest link in your security chain.
Recommendations for mitigating the “human error” element
Inspired by dozens of successful PeopleSoft security projects, security experts at Appsian have compiled a list of best practices that every organization must utilize, and details the steps that should be taken to implement a layered approach to securing PeopleSoft. Rather than solely focusing security efforts on the perimeter, we will discuss how your sensitive data can be protected from malicious intruders (and even insiders) who are able to access PeopleSoft with valid credentials:
- Enabling SAML for centralized identity management and establishing a single sign-on to reduce the risk caused by users having multiple (potentially) weak passwords.
- Expanding traditional multi-factor authentication from login-only to field, page and component levels to ensure data protection from insider threats.
- Employing location-based security to enforce least privilege access when sensitive systems are being accessed from outside your corporate network.
- Enhancing data masking to alleviate challenges posed by static role-based masking rules and reduce unwanted exposure of sensitive data fields.
- Extending logging capabilities to be compliance-ready with 360-degree awareness of what going on inside your PeopleSoft systems and user activity.
- Bringing real-time visibility to breaches, suspicious events, and potential vulnerabilities by incorporating security analytics to your PeopleSoft security infrastructure.
Download the whitepaper to learn more about the best practices for achieving an end-to-end security and compliance strategy.
On a time-crunch? Request a quick session with our PeopleSoft security experts.
In a previous blog ‘Time is Money’ we discussed what lacking a PeopleSoft-integrated SSO is costing your organization.
By now, we all should fully understand what the recurring password recovery cycle is costing organizations in terms of lost end-user productivity and excessive calls to the IT help desk. Organizations can use a single sign-on (SSO), to establish a centralized authentication system that allows IT to manage support costs and efficiently perform password database provisioning. An SSO also greatly reduces user downtime associated with password reset and recovery.
Off-the-shelf SSO solutions DO NOT work with PeopleSoft
There are numerous vendors who promise that the same SSO that you implement across all of your enterprise applications will also work seamlessly in your PeopleSoft environment. Unfortunately, when it comes to implementing that off-the-shelf SSO in PeopleSoft (specifically) those projects are destined for failure. The reason being that off-the-shelf SSO solutions rely on SAML based technology as an identity federation standard – and there’s no native SAML support in PeopleSoft. Unaware of this fact, SSO vendors will assume that PeopleSoft supports SAML (similar to your other applications) and eventually hit a roadblock during implementation/testing. This complication typically results in the recommendation of added customizations and web server(s) in order to save your PeopleSoft environment from being alienated from the rest of your enterprise applications.
The downsides of fitting a square peg in a round hole
Off-the-shelf SSO solutions need to go through extensive customizations in order to have any communication with PeopleSoft. Firstly, organizations need to build extensive frameworks to integrate SAML based identity providers (ADFS, Shibboleth, etc.) with PeopleSoft using a reverse proxy configuration. These custom developments require procuring and setting up additional infrastructure (hardware, web server(s), etc.) – resulting in prolonged project timelines and budget overruns. Secondly, these customizations (once implemented) are fragile, difficult to troubleshoot and require constant intervention – especially during PeopleSoft updates.
PeopleSoft Single Sign-On – a square peg for a square hole
Organizations can save both time and money by opting for an integrated SSO, exclusively designed for PeopleSoft. For years, the demand for a native SSO utilizing SAML identity providers was a hot topic in the Oracle community – fortunately, this solution is now a reality. Being the only native SSO solution for PeopleSoft, PeopleSoft Single Sign-On by GreyHeller allows organizations to support SAML-based authentication technology without any customizations or additional infrastructure. PeopleSoft Single Sign-On eliminates the need for end-users to utilize multiple (weak and easy to remember, but easy to crack) passwords and empowers them to seamlessly transition between PeopleSoft applications using a single, strong login credential. It also empowers IT teams to centralize authentication management and makes it easy for them to provision password databases as employees come and go in the organization.
Once implemented, PeopleSoft Single Sign-On enables your employees to:
- Authenticate PeopleSoft sessions via the leading identity providers such as: ADFS/Office 365, Shibboleth, or OKTA
- Access PeopleSoft via deep link navigation (sent by email or other enterprise communication channels)
- Utilize PeopleSoft links from a 3rd party portal
When it comes to your enterprise applications, opt for the peg that fits rather than hammering the one that doesn’t into a shape that partially fits! To learn more – request a live demo of PeopleSoft Single Sign-On with an Appsian Solutions Expert email us at firstname.lastname@example.org.