Tips and Techniques

Universities are wasting $60K/mo. (avg.) by NOT having a SAML Single Sign On for PeopleSoft

By Scott Lavery • May 3, 2018

Did you know that…

A *2014 Forrester study of a major US-based University showed that over 50% of user password resets could not be completed via self-service – thus resulting in (approx.) 890 calls to support per month (avg.)

  • The study further concluded that “the average help desk labor cost for a single password reset is about $70.”
  • 890 calls to support each month means IT is wasting $62,300 each month, resetting and troubleshooting user password issues

View Data Sheet


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