Did you know that…

A *2014 Forrester study of a major US-based University showed that over 50% of user password resets could not be completed via self-service – thus resulting in (approx.) 890 calls to support per month (avg.)

• The study further concluded that “the average help desk labor cost for a single password reset is about $70.”

• 890 calls to support each month means IT is wasting $62,300 each month, resetting and troubleshooting user password issues