As the core driver of enterprise strategic initiatives, HR’s success depends on employee engagement. Each year, HR invests significant resources to ensure effective recruiting, new employee onboarding, benefits enrollment, performance management, and more – but how can these initiatives be expected to be successful if employee engagement is not maximized?
Mobile apps that were designed for usability are common place. Whether a person is doing their banking, shopping, or scheduling a ride, a transaction that is self-guided and requires limited steps is expected. This has naturally influenced the modern workforce (especially millennials) and HR self-service transactions that not specifically optimized for mobility and user experience can see decreased engagement.
The most common hurdle for HR is users successfully completing self-service transactions. Enterprise HR leaders point to high abandonment rates as users frequently choose not to finish job applications, benefits enrollment sequences, employee evaluations, and more – typically when a transaction has been deemed to have taken too long or is confusing.
As users demand to execute PeopleSoft HCM self-service transactions via mobile phones and tablets, the abundance of PeopleSoft Classic pages can have a negative impact on user engagement. If a transaction is limited to desktop only, a negative impact on productivity and engagement can be seen as many employees do not have daily access to a desktop computer.
Transactions that are complicated or thought to be confusing can result in an abundance of help desk/support calls. Thus, resulting in added staffing resources and current resources being taken away from strategic initiatives. This is especially evident during high HR execution initiatives like Open Enrollment.
Users execute transactions faster and with fewer help desk calls. Now organizations can take a “desktop only” transaction and extend the reach for employees who are not able to access a desktop computer
Our PeopleUX engagements have resulted in a 120% improvement in transaction completion rates. This is attributed to removing clicks/steps, making the transaction flow more intuitive, and optimizing the user interface to be responsive on all mobile devices
Help get new employees up-to-speed and through their on-boarding tasks faster with intuitive transactions. Now employees coming into your organization that may not be familiar with your HCM system can experience self service transactions that align closer to their typical digital expectations
Ensure your employees are happy and focused on their strategic initiatives – not burdened by time consuming self-service tasks. Naturally, if an employee enjoys the tools at their disposal they are more inclined to stay and grow with your organization